Consumer Information

Update Date:  7 February 2024

Yoke Social respects your consumer rights. This document sets out your rights and important information.

As a consumer, you have rights that override the terms and conditions in our Terms of Service.
This means that nothing in our Terms of Service will affect the consumer protection rights that you may be entitled to under applicable law. Those rights are incorporated into the Terms of Service and have priority over all other terms and conditions where there’s are any conflict (contradictions) between them.
You are a consumer if you use the Services wholly or mainly for your personal use and not in connection with a trade, business, craft or profession.

Important.  Please remember that you need to read our Terms of Service in full before using the Platform/Services.

Contact us.  If you are unsure about your rights or responsibilities, or anything in the Terms of Service, please check with us before using our Platform/Services. You can use the contact details in the Legal Information provided.

YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT OR SERVICE

If you think there is something wrong with the product or service you have received, please contact us. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website (citizensadvice.org.uk) or call the consumer helpline on 0808 223 1133 if you need more help.

RESOURCES

If you're unhappy about a service provided
Cancelling a service you’ve arranged
Getting a refund

SUMMARY OF YOUR KEY LEGAL RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015
If the service provided does not meet the standard of reasonable care and skill, you have the right to request a redo or correction of the service, or a partial refund if it cannot be corrected.

If a price is not agreed in advance, the charge for the service should be a reasonable amount.

The service should be completed within a reasonable timeframe if no specific time was agreed initially.

14-DAY COOLING OFF PERIOD
As a consumer, you have a 14-day period after entering into the Agreement with us, within which you have the right to change your mind and cancel and receive a refund for any Charges paid except for any Services delivered up until cancellation, as follows.

To cancel, you need to let us know by using our contact details no later than 14 days after:
(1)  the day we confirm we have accepted your Order, if it is for a service;
(2) the day we confirm we have accepted your Order, if it is for digital content (including for download, streaming or viewing), although you can't change your mind about digital content once we have started providing it;
(3) the day we deliver your product if it is goods. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If an order for goods is split into several deliveries over different days, the period runs from the day after the last delivery.

IMPORTANT
You cannot cancel once we have completed the Services, even if any cooling off period is still running.

DISCLAIMERS AND LIMITATION OF LIABILITY
As a business, we aim to limit our trading risk exposure as much as lawfully possible, to trade safely and sustainably for the long term. This section tells you how we limit our liability to you. We’re not responsible for all losses that may be caused by us or our Sites/Services. We’re only responsible for losses you suffer that are caused by us breaking the Agreement, unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your Order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in the ‘We’re not responsible for delays outside our control’ section below.

Avoidable. Something you could have avoided by taking reasonable action, including by providing complete and accurate information to us as requested, or following our instructions or guidance, such as by using strong passwords and keeping your systems up to date.

A business loss. It relates to your use of our Services for the purposes of a trade, business, craft or profession.

WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If the provision of Services is delayed by an event outside our control, we’ll contact you as soon as possible to let you know and do what we reasonably can to reduce the delay.

As long as we do this, we won’t need to compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the Agreement and receive a refund for any Services that you paid for in advance, but did not receive, less reasonable costs we have already incurred.

DEFECTIVE PRODUCT/SERVICES
If a defective product/services that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

However, we will not be liable for damage that you could have avoided by following our advice to apply an update available to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We recommend that you always try to keep your browser up to date, as newer versions provide higher levels of security.

THIRD PARTY PRODUCTS AND SERVICES
Please be aware that if you use third party products and services, we are not responsible for them.

Your contract with the third parties is directly with those third parties. We are not a party to any contract or dealings you have with them, which are subject to their own procedures, terms and conditions, privacy and cookie policies, and licenses.

We are not responsible in any way whatsoever for any acts, omissions or default or otherwise of theirs in relation to their products, sites and services, or contracts or interactions between you and third parties.

DOMESTIC AND PRIVATE USE ONLY
Please note that we only provide the Services to you for domestic and private use. You agree not to use the Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
Complaints. We will do our best to resolve any problems you have with us or our services. Please contact us if you wish to make a complaint.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you would like to explore this, please let us know. In any event, if you're not satisfied with the outcome you can still go to court.

You can go to court. The Terms of and Service are governed by English law and wherever you live you can bring claims against us in the English courts. You can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

UPDATES
We may amend this document from time to time by posting an updated version to our Website, which shall be accessible via the Legal Information. Alternatively, we shall send you the updated version using your contact details. Updates are effective immediately upon posting to our Website or transmission to you by email, whichever is sooner. If any update materially adversely affects your rights and obligations, we will provide written notice to you using your contact details and those changes will be effective no sooner than 30 days after we notify you. Your continued use of the Sites means you agree to such changes. This document was most recently updated on the Update Date above.

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